Working draft, pending legal review. The final wording may change.
Netgen Client Hub Terms of Use
Version 2026-09-07 · Working draft, pending legal review
1. Who provides the service
Netgen Client Hub (the "Service") is provided by Netgen d.o.o., Croatia ("Netgen"). Contact: info@netgen.io. Registered address, company and VAT numbers are added before the final version is published.
2. What the Service is
The Service is an internal tool for reporting and tracking bugs, ideas, project links and team availability on projects Netgen delivers for its clients. Besides the web application, the Service includes a bug reporting widget embedded on agreed client websites.
3. Invite-only access
There is no public sign-up. Accounts are created by an administrator or project manager. Sign-in uses Google for netgen.io addresses, or a one-time code/link sent to the user's e-mail. Users must not share their account with anyone else or attempt to access projects they are not a member of.
4. Accepting the terms
By using the Service the user accepts these Terms and the Privacy Policy. On first sign-in, and after every change to the Terms, the user confirms acceptance inside the application. Netgen records who accepted which version and when.
5. User obligations
The user agrees to:
- submit accurate reports that relate to a project they are a member of,
- not submit malicious content, unlawful material, or personal data of third parties beyond what is necessary to describe the problem,
- keep content marked as internal confidential,
- not attempt to bypass access controls, overload the system, or use it for purposes unrelated to the project.
6. Content submitted by users
Reports, descriptions, comments, screenshots, recordings and attached files remain the property of the user or their employer/client. The user grants Netgen the right to store and process that content to the extent needed to operate the Service and resolve reported issues. The user warrants they are entitled to submit the content they attach.
7. Internal and external content
Some content in the Service is visible only to internal Netgen members. Users with external e-mail addresses do not see it. Internal users are responsible for marking internal content correctly.
8. Behaviour recording in the widget
When reporting a bug through the widget, an anonymised recording of the last two minutes on the page may be sent with the report. The recording is masked: it contains no typed text and no page content, only the sequence of actions. Sending it can be declined with one click before submitting. Details are in the Privacy Policy.
9. Availability and maintenance
Netgen aims to keep the Service available but does not guarantee uninterrupted operation. The Service may be temporarily unavailable for maintenance, upgrades, or reasons outside Netgen's control.
10. Limitation of liability
The Service is provided "as is". To the extent permitted by law, Netgen is not liable for indirect damages, lost profit, or data loss caused by unavailability of the Service. This does not exclude liability for intent or gross negligence.
11. Duration and termination of access
Access lasts as long as the user participates in a project. Netgen may restrict or withdraw access in case of breach of these Terms, end of cooperation, or at the request of the project client. After access ends, project data is retained according to the retention periods in the Privacy Policy.
12. Changes to the Terms
Netgen may change these Terms. A new version is published on this page and users accept it again at their next sign-in. Continued use after a change means acceptance of the new version.
13. Governing law
These Terms are governed by the law of the Republic of Croatia. Disputes fall under the jurisdiction of the competent court in Zagreb, with the parties first seeking an amicable resolution.
14. Contact
Questions about these Terms: info@netgen.io.